Assertiveness by Jeanie Civil
Description: Assertiveness is a key skill for success, at both work and home. Master it and you improve your individual performance and relationships with others; fail to master it and you lose the ability to organize your work and the respect of colleagues and friends. The benefits of assertiveness are clear, yet learning to become more assertive is as much about confidence and self-esteem as it is about tactics and techniques. With easy-to-complete questionnaires and exercises to help you assess your current skills fitness, plus practical 'work-outs' to improve any weak areas, this user-friendly book will help you build your self confidence and master this powerful, and empowering, skill.
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